Back to Knowledge Base
Knowledge Base Pre-Signup What support is covered with your hosting plans?

What support is covered with your hosting plans?

Pre-Signup 07/11/2026
<p><span style="font-family: arial, helvetica, sans-serif; font-size: small;"><span style="color: #333333; background-color: #000000;">
<p style="font: normal normal normal 11px/normal Verdana, Tahoma;">Solution</p>
<p style="font: normal normal normal 11px/normal Verdana, Tahoma;">This list is non exhausive, should you have any doubts, feel free to contact us.</p>
<p style="font: normal normal normal 11px/normal Verdana, Tahoma;">Covered in all our hosting packages</p>
<ul>
<li style="font: normal normal normal 11px/normal Verdana, Tahoma;">Web hosting account related setup, such as management of Email accounts, FTP, Subdomains, Addon domains</li>
<li style="font: normal normal normal 11px/normal Verdana, Tahoma;">Providing error logs for scripts error and advise</li>
<li style="font: normal normal normal 11px/normal Verdana, Tahoma;">Providing basic guidance for scripts troubleshooting</li>
<li style="font: normal normal normal 11px/normal Verdana, Tahoma;">Providing backups up to two weeks (For Linux account only)</li>
<li style="font: normal normal normal 11px/normal Verdana, Tahoma;">6 hours resolution time - All server related issues (Non inclusive of scripts troubleshooting)</li>
<li style="font: normal normal normal 11px/normal Verdana, Tahoma;">24/7 Emergency Phone Support</li>
</ul>
<p style="font: normal normal normal 11px/normal Verdana, Tahoma;">Not covered in all our hosting packages:</p>
<ul>
<li style="font: normal normal normal 11px/normal Verdana, Tahoma;">Scripts installation</li>
<li style="font: normal normal normal 11px/normal Verdana, Tahoma;">Webdesigning services</li>
<li style="font: normal normal normal 11px/normal Verdana, Tahoma;">Website content update services</li>
<li style="font: normal normal normal 11px/normal Verdana, Tahoma;">Search Engine Optimization</li>
<li style="font: normal normal normal 11px/normal Verdana, Tahoma;"><span>Onsite troubleshooting services</span></li>
</ul>
</span></span></p>
Was this article helpful?