<p><span style="font-family: arial, helvetica, sans-serif; font-size: small;">Solution</span></p>
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<p style="font: normal normal normal 11px/normal Verdana, Tahoma;">This are some of the common email problems user experience</p>
<p style="font: normal normal normal 11px/normal Verdana, Tahoma;">Problem: Incorrect username and password<br />Solution: Check that you have entered your email address as your username, if you are not sure if your password is correct, go to cpanel to reset your password.</p>
<p style="font: normal normal normal 11px/normal Verdana, Tahoma;">Problem: Cannot send out emails<br />Solution: Check that you have enabled the option "My server requires authentication" in server tab (Email client - Account settings).</p>
<p style="font: normal normal normal 11px/normal Verdana, Tahoma;">Problem: Smtp server does not support SSL-Secure connection<br />Solution: Check that you disable both the option "This server requires a secure connection (SSL)" in advanced tab (Email client - Account settings).</p>
<p style="font: normal normal normal 11px/normal Verdana, Tahoma;">Problem: Unable to load subscribed folder<br />Solution: Right click on your IMAP folder and click on Reset List</p>
<p style="font: normal normal normal 11px/normal Verdana, Tahoma;">The above solution and problems are based on Outlook Express, other email clients will also use the common solution, however the words may differ. Contact us if any of the above solution does not solve your problem.</p>
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