<p><span style="font-family: arial, helvetica, sans-serif; font-size: small;">Solution</span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: small;"><span style="font-weight: bold;">Troubleshooting guide</span><br /><br />If you have already signed up for a hosting account with us, please go through the following steps:<br /><br /><span style="font-weight: bold;">1) Make sure that the start/home page of your site has a valid index page.</span><br /><br />If you have two valid index pages in a directory, the server will load the file higher up on the priority list. <span style="background-color: #ffff00;">See the <a href="http://www.vodien.com/support/72/how-to-show-my-file-as-the-default-page.html">complete list of valid filenames</a> sorted in the order of priority </span><br /><br /><span style="font-weight: bold;">2) Check that your domain name records are correct<br /><br /></span>This is important, especially when first altering your domain name server records at the registrar. <span style="background-color: #ffff00;">View our <a href="http://www.vodien.com/support/25/what-are-your-name-servers.html">name server information here</a>.</span><br /><br />Note: If your domain is registered through us, kindly contact us and we will rectify any errors on your behalf.<br /><br /><span style="font-weight: bold;">3) Allow for propagation globally</span><br /><br />If your domain name server is already set to the name servers provided, please allow up to 48 hours for full propagation to complete. Typically you should be able to access your website within 24 hours. Should you have any difficulty accessing your website after 48 hours, kindly contact us and we will assist you.<br /><br />Note: Your friends might be able to visit your website before you do, this is due to different Internet Service Providers caching domain name records at different times.<br /><br /><span style="font-weight: bold;">4) Check to ensure that your domain is not expired</span><br /><br />An expired domain name will mean that nobody will be able to access your website.</span></p>