24x7 support, rest assure
We understand that web hosting is not all about servers and services. Our objective is to provide number 1 support in the country. We are aiming to provide you with the best support in both technical and sales. It is our pleasure and privillage to serve you. Thank you for choosing twopiz!
- 24×7 Ticketed E-mail Support
- 24×7 Emergency Pager / Beeper
- 24×7 Server Monitoring
- 24×7 Network Monitoring
- 24X7 System Monitoring
Having problem accessing your server? Curious what is happening to your server while waiting for your support ticket to be answer?
You can view your web hosting server in this section to know the status of your website. We provide you with our server status so that you can have a better idea on what is going on to your web hosting services.
Another kind of support we provide you is to allow you to test the speed of our network. This allows you to verify that our network uptime is consistent and it is available. The speed test will mark your internet speed connecting to our server. It might vary depend on how fast your internet connection you have subscrible to.
Being transparent is one of the way we support you as well.
24×7 Technical / Sale Support
Technical support is something that every web hosting company will need to provide. We provide you with 24×7 technical support via phone and email. This is to ensure that all your problem is fixed quickly.
If you are unable to reach us, send an email to email@example.com with the subject line “Clay” for technical support and “Wayne” for sale support and the founder will personally assist you with your problem.
If you would like us to meet you for any business opportunities or you would like to complain your bad experiences. We will always be willing to step out of our office and meet you for a chat. You can submit a ticket to us to let us know your interest/concern/complains and we will personally send someone over to meet you!